I had a great experience with customer experience. Not so much the tool. Many recommendations regarding tags and titles didn't move the needle for me. Adversely, I found better results by using other tools for tags, thumbnail review, and titles. When I canceled the service, it was one of the smoothest processes ever. A quick response. A fast refund. And good follow up. I wish the worked better, but it could be it wasn't good for my niche.