They cancelled my fax number without any prior notice — right when I was waiting to receive my company's EIN number. This is not just an inconvenience, it's a business-critical failure. I needed that number for official IRS correspondence and CocoFax simply pulled the rug from under me with zero warning.
When I contacted support, they were completely useless. No urgency, no accountability, no real solution offered. They didn't seem to care at all that their reckless service interruption had real consequences for my business.
Do NOT trust CocoFax for anything business-critical. They will cancel your number at will, leave you scrambling, and their support team won't lift a finger to help. Absolutely disgraceful service.
